Has the Disease Definition of Addiction Prevailed?

Bill_C_Info-Pic.fwIt’s been eight years since the Mental Health Parity and Addiction Equity Act (MHPAEA) became law. At its core, the law was intended to ensure that insurance providers who offer mental health or substance use disorder benefits don’t impose any limitations on those benefits that differ from what is offered for primary care. Continue reading Has the Disease Definition of Addiction Prevailed?

Clarity through Consoles

Jim_Rodriguez.fwI recently received a pleasantly surprising e-mail from a clinician and colleague here at Child Guidance Center which read, “I feel like a six year old girl getting her Christmas gift early!” When you help manage an organization’s internal IT, the emails you receive typically contain more problems than praise. Continue reading Clarity through Consoles

Close but no Cigar: Functional Measurement versus Level of Care Placement

Denny_M_Info-PicMeasurement is a good thing. Maybe there are a few naysayers out there who believe you can’t measure this psychotherapy stuff but the fact is whether you believe it or not, measuring whether what you do is effective is the future. We are moving rapidly into a pay for performance (PFP) reimbursement model where improvement will have to be monitored. Even if you aren’t in a PFP model, you will likely be seeing more capitation reimbursement coming your way. In both cases, overtreatment can be financially deadly. The goal is to provide the right amount of care at the right time. So, whether you agree or not, you will be held accountable to measurement. But what to measure? Continue reading Close but no Cigar: Functional Measurement versus Level of Care Placement

Cancer, Depression and Treatment of the Whole Person

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At the end of every referral — at the heart of every transaction – at the core of every data point – is a living, breathing person. We all intuitively know that’s true, but in the busyness of daily life – yes, even in healthcare – it’s vital that we’re reminded of that essential truth. Continue reading Cancer, Depression and Treatment of the Whole Person

The Three Most Overlooked Keys to Consumer Engagement

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Consumer engagement has become the Holy Grail of healthcare as we collectively move from a fee-for-service to a pay-for-performance model. We know that consumer engagement increases loyalty. We know that it reduces costs. Most importantly, we know that it can even improve outcomes. Unfortunately, providers often overlook key actions that help ensure their clients are involved in and committed to the process of making them whole.

So, what are the most vital components of consumer engagement? There are three: Continue reading The Three Most Overlooked Keys to Consumer Engagement

Home for the Holidays

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“When you pine for the sunshine of a friendly gaze
For the holidays, you can’t beat home, sweet home.”

 

When we hear those words from Perry Como crooned over loudspeakers in a local mall or through our car radios we picture different things: the serviceman or woman wishing they could be with their families … or perhaps a traveling salesman trying to get back to his wife and kids. At KVC, we tend to think of particular children waiting for their forever families. These are kids who can’t be safely reunited with their birth relatives, and have no other resources or family members to take them in.

Continue reading Home for the Holidays

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